I think you guys will pull through in the end, but your communication is honesty bewildering.
You guys are still:
* Waiting until the last minute (after they've been waiting a week!) to tell people their accounts have been flagged as 'high risk'
* Not updating your blog with problems as they arise
* Being completely untransparent about the obviously-a-lie "24 hour rolling limit".
* Letting emails about people's already confirmed bitcoins being locked into your "wallet" go unanswered.
* Generally being completely opaque about both what is going on, and why people are getting flagged at the last minute.
My recommendation: charge more for your services and fucking hire some people to do some damage control--AND BE TRANSPARENT. It's great that you are in the reddit threads, and now on here.. but for the love of god, you are pissing EVERYONE off. There are people falling over each other to be your "customer support specialist" or whatever you were hiring for the other day; have them do some friggin' support.
Some good reminders for all of us. Case study material, in fact (hopefully it won't turn into a full-blown, "oops, where did all the money go" case study).
You guys are still:
* Waiting until the last minute (after they've been waiting a week!) to tell people their accounts have been flagged as 'high risk'
* Not updating your blog with problems as they arise
* Being completely untransparent about the obviously-a-lie "24 hour rolling limit".
* Letting emails about people's already confirmed bitcoins being locked into your "wallet" go unanswered.
* Generally being completely opaque about both what is going on, and why people are getting flagged at the last minute.
My recommendation: charge more for your services and fucking hire some people to do some damage control--AND BE TRANSPARENT. It's great that you are in the reddit threads, and now on here.. but for the love of god, you are pissing EVERYONE off. There are people falling over each other to be your "customer support specialist" or whatever you were hiring for the other day; have them do some friggin' support.