>I was sent a phone with a defective modem that they refused to replace
To be fair, how would they even verify this? Unless it's outright broken (eg. no cell reception), someone with a "defective modem" is basically indistinguishable from the 99 other people with a perfectly fine phone, but nonetheless want their phone replaced for various nonspecific issues about cell reception.
To be fair, how would they even verify this? Unless it's outright broken (eg. no cell reception), someone with a "defective modem" is basically indistinguishable from the 99 other people with a perfectly fine phone, but nonetheless want their phone replaced for various nonspecific issues about cell reception.