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The incentives don't align.

If this was a self-funded startup where performance directly translates to less of an impact on the hip pocket of the founder, then yes, absolutely, you'll traction with even the smallest improvement.

Similarly, I love watching CppCon talks by Andrei Alexandrescu where he describes a 1-2% improvement across a huge fleet of servers that probably got him a nice bonus and/or a promotion. That's because he directly reduced the costs to the corporation itself, making his manager look good, or his manager's manager, or whatever.

Nobody gives the slightest f%&# about their customer's experience. They really don't.

I say this with confidence because I just looked up Andrei's video on YouTube and the page froze for a solid 30 seconds while it loaded 200 bytes of text and a few thumbnails.

Google doesn't care in the slightest what my experience is.

Nobody does!

That's because in any larger organisation, only your superior's opinion matters. Customers are not superiors.



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