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> even if they do “care” about the customer

You’re not debating me, you’re contradicting @latexr.

> infinitesimal

You invented a narrow niche to knock down there, but as I said, I actually looked it up and the majority of startup companies that form are seed or self funded, not VC funded. I was responding to @latexr’s claims that “most” founders don’t care about product at all, which I believe is just false. You’re arguing with me about something else, and I don’t know what your point is yet. Mine is that caring about customers and caring about money aren’t exclusive things, a successful business must do both.





Where did you find this tidbit of information that most tech startups don’t take outside funding?

Every company “cares about their customers” to the point where that’s how they make their money.


> Where did you find this tidbit

Google it. There are pages and pages of sources. Here’s one: https://gregslist.com/

> Every company “cares about their customers” to the point where that’s how they make their money.

And if they don’t make money, they fail and lose the opportunity to care about customers. It’s a boring tautology to say that companies care about money. The point is that @latexr is wrong about assuming that caring about money means they don’t care about product or customers.


It’s not at all a tautology. A company that cares about its customers can balance its need to make money and leave money on the table because it’s not in the best interest of the customers.

Agreed, that’s what I’ve been saying from the top. Again, you’re disagreeing with @latexr, and agreeing with me.

The tautology is that all companies care about money. Companies care about money by definition. Many companies and many people in companies also care about customers and product quality. However, there is an absolute limit to how much money a company can leave on the table, regardless of what the customer wants, and serving the customer’s best interest becomes a ‘bad decision’ and threatens the ability for the company to do anything for the customer the moment it’s unprofitable, as soon as costs exceed income. This effectively means that at some level, companies must prioritize profit over service, otherwise service will cease to exist. The balance must lean in favor of the company on average over time.




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