> You may want to limit Google size by forcing them to perform human reviews for all their customer service interactions
You've inferred that, but I didn't make this claim. A sensible strategy would involve automating as much as possible while allowing for the ones that matter (e.g. OP's example) to be escalated.
Clearly you can't do that if, as in OP's case, you don't even perform any automated ID checks before telling the complainant that their ID hasn't been verified.
> Again, you're talking from a moral standpoint
Not at all. I'm taking the legal standpoint. I say nothing about whether this particular law, or any other law, is moral or not. Complying with the law is a basic requirement that any company has to satisfy. Why should Google be any different just because it's big? You seem to be suggesting that laws should only apply to small entities and that once you go above a certain scale, you are above the law.
Again, if you simply cannot comply with the law for some reason (as you seem to be suggesting applies to Google) then you shouldn't be running that business at all because, after all, doing so implies doing something illegal.
You've inferred that, but I didn't make this claim. A sensible strategy would involve automating as much as possible while allowing for the ones that matter (e.g. OP's example) to be escalated.
Clearly you can't do that if, as in OP's case, you don't even perform any automated ID checks before telling the complainant that their ID hasn't been verified.
> Again, you're talking from a moral standpoint
Not at all. I'm taking the legal standpoint. I say nothing about whether this particular law, or any other law, is moral or not. Complying with the law is a basic requirement that any company has to satisfy. Why should Google be any different just because it's big? You seem to be suggesting that laws should only apply to small entities and that once you go above a certain scale, you are above the law.
Again, if you simply cannot comply with the law for some reason (as you seem to be suggesting applies to Google) then you shouldn't be running that business at all because, after all, doing so implies doing something illegal.