Germany/Vodafone: A couple of years ago my DOCSIS connection that worked flawlessly for years started to fail in almost the same pattern. All reporting and support communication went nowhere, had to use the procedure by German IT/Telco regulator to cancel my contract early. It sucked because VDSL is slower but Vodafone wasn’t interested in fixing.
They claim something/someone in the curb is interfering but neither trace it down nor fix it.
Fuck Vodafone Germany in particular. I had a cable-contract that was rock solid for years until it wasn't. No amount of calls and complaints was able to convince them to do anything.
First, it was clearly a problem in the house.
Weeks later it suddenly was a regional issue that needed massive infrastructure updates.
Then it became a problem caused by a single household creating massive interference, that they need to find.
Months later they went back to infrastructure updates.
After 9 months of this shit I reported the issue to Bundesnetzagentur.
My next call to Vodafone and they "suddenly" offer to reduce my monthly subscription fee. After threatening to call the BNetzA again, they also offered to payback part of the fees of the previous 9 months.
The problem was magically resolved 3 months later. I'm on the reduced monthly fee ever since. They have forgotten to raise it back to normal and I'm not reminding them about it because they have been such assholes about it.
Cable TV is so bad to debug as it is not following a star topology in larger houses. What’s even worse: We have FTTB by the city carrier since 2009 but no efforts have been made to provide FTTH in-house. Recently they started an offer for retrofitting but as every flat is owned by a different party and nobody knows the difference in between FTTB+g.fast and FTTH, I gave up. Boomers and digital naives own our country.
They claim something/someone in the curb is interfering but neither trace it down nor fix it.