I have the distinct feeling that the current generation of AirPod Pros suffer from a lot of reliability issues. I had to replace them 3 times in a year. I don’t use them for sports, I’m careful not to wet them, keep them clean, and they developed noise cancellation issues on one side, or noise.
My guess is that there is a non negligible portion that gets returned.
I sincerely hope the new version is more robust, the return experience was not great, I have doubts about the capacity of their automated tests to detect some of the actual issues that users experience.
I’m surprised to hear all the complaints of early failures, since my experience has basically been the opposite. I bought used AirPods Pro on backmarket and accidentally sent them through the wash a few months in. But they still work flawlessly over a year later, and I even use them for running.
My guess is that there is a non negligible portion that gets returned.
I sincerely hope the new version is more robust, the return experience was not great, I have doubts about the capacity of their automated tests to detect some of the actual issues that users experience.