> The majority of support engineering tasks are performed using an internally-built application called SuperUser or SU for short, which is used to perform basic management functions of Okta customer tenants.
Pretty ominous name. I wouldn’t hand out “super user” accounts to support engineers from contracting firms for “basic duties in handling inbound support queries”.
Unless there's some amount of "lying-by-omission" going on here (or some amount of me not understanding what was said), it doesn't sound like support staff get actual super user access to me. It just sounds like a poorly named internal app.
Pretty ominous name. I wouldn’t hand out “super user” accounts to support engineers from contracting firms for “basic duties in handling inbound support queries”.