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The company will do great, I'm sure.

airbnb sides too much with the host in my experience.

When a host left me and my family in an unsafe environment due to a gas leak, airbnb was impossible to work with. It took months of escalation with airbnb to get things fixed, despite providing all the documentation required the same day that I didn't stay at the property and had to book a last minute hotel at increased cost.

:)



We run multiple vacation rentals through airbnb and others. AirBNB does not side with the host more often. It prefers to do nothing.

We had drug dealers moving product from one. We told airbnb not to contact the guests. They contact them anyways trying to "resolve" the situation.

Every time guests break rules like smoking that have clearly posted fees, airbnb says they can't help. Even when the guests admit to it.

When we needed to call CPS on morons endangering their one year old, we were not able to get the guests information to give to the police.

Their support will straight up lie to you to resolve cases faster.




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