I've been a Community Manager/Director for years, and have seen these scenarios a lot.
Honestly, there is no reason for David Karp to be frontline on these types of communications. If David has something to say about issues, or feedback the company is getting, y'all have a place to do it...Tumblr. Not a personal email.
That is why you have a Community staff. And that staff should feel the pain of the user...even if they're persistent or "annoying" to you. Remember, this guy would not be contacting you if he didn't care.
Getting people to care about your service should not be treated as an annoyance, it is a milestone, and a success.
With one remark, that was wiped away. I'm sure David has way more important things to focus on, like keeping Tumblr up and running.
Honestly, there is no reason for David Karp to be frontline on these types of communications. If David has something to say about issues, or feedback the company is getting, y'all have a place to do it...Tumblr. Not a personal email.
That is why you have a Community staff. And that staff should feel the pain of the user...even if they're persistent or "annoying" to you. Remember, this guy would not be contacting you if he didn't care.
Getting people to care about your service should not be treated as an annoyance, it is a milestone, and a success.
With one remark, that was wiped away. I'm sure David has way more important things to focus on, like keeping Tumblr up and running.