It'd be better to just send a canned response. This is going to get picked up here and there and not only highlight that they aren't very nice, but also that they are having stability problems.
People are comparing this to a Jobs response? No way, this is a Tony Hayward territory (and by that, I'm not comparing the oil spill to tumblr's downtime!!)
People are comparing this to a Jobs response? No way, this is a Tony Hayward territory (and by that, I'm not comparing the oil spill to tumblr's downtime!!)