Also a common fault is the bearings supporting the drum. These actually take a lot of beating. In the olden days, you could replace them for $15 and two hours of straight-forward work. When my ~ 5 year old Bosch failed last year, I spent an hour on the teardown just to discover they now plastic weld the drum shut, so you instead have to buy a new $150 drum assembly. Youtube had teardowns of the same model built a few years earlier, which was still repairable; there were even still bolt holes right next to the plastic weld on mine. At which point I said screw you Bosch, I'm buying a new Miele. Here's hoping it lasts 20 years.